Practice Policies
We understand situations arise in which you cannot make it to your appointment. It is therefore requested if you are not able to make it to your appointment, please provide at least 24 hour notice prior to your visit. This will allow us the opportunity to schedule another patient in that time slot. If you are unable to give 24 hour notice of cancellation, you may be subject to a $50.00 ‘no show’ fee. The fee is the sole responsibility of the patient and must be paid in full prior to the next visit.
Nuclear stress testing requires advance scheduling and the preparation of specialized materials. If you need to cancel or reschedule a nuclear test, please provide at least 48 hours notice. Cancellations made with less notice may be subject to a fee due to the cost of materials prepared for your appointment.
Coverage for annual physicals and preventive visits varies by insurance plan. If your insurance has changed, please notify our office before your visit so we can verify your benefits. Patients are responsible for charges not covered by their plan.
Payment, including any copay, coinsurance, or deductible, is due at the time of service. We accept major credit cards and other common forms of payment. If you have questions about a balance or your coverage, our billing office is happy to help at (602) 251-3122 ext. 212.
If your account reflects an overpayment, a refund will be issued once your insurance claims have finalized. Refunds are typically processed within 30 days. Please contact our billing office with any questions about a credit on your account.
We are committed to making care accessible. A sliding fee scale may be available for qualifying patients based on household income and family size. Please ask a member of our front desk team for more information and eligibility details.
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